Returns and Refunds Policy
To ensure your satisfaction with your shopping experience in our store, we have established the following returns and refunds policy. Please read it carefully before purchasing to ensure you understand our policy.
1. Returns Policy
Return Period: Customers can apply for a return within 15 days of receiving the goods.
Return Conditions:
The goods must be in unused condition, with their original packaging, labels, and all accessories.
Specific items and customized items are not eligible for return for hygiene reasons, unless there is a quality issue.
Please provide your order number and reason for return, and our customer service team will provide you with return instructions.
2. Refunds Policy
Refund Processing:
Once we receive the returned goods and confirm their condition, the refund will be processed within 7 business days.
The refund will be returned in the same way you originally paid, excluding shipping costs.
Shipping Costs:
For returns due to product quality issues, we will cover the shipping costs.
For returns not due to quality issues, the customer is responsible for the return shipping costs.
3. Exchange Policy
Product Exchange: If you wish to exchange an item, please follow the return policy and place a new order. Please note that exchanges will be processed upon receipt of the returned item.
4. Exceptions
Defects and Damage: If the item is damaged or defective during shipping, please contact us within 7 days of receiving it. We will offer a replacement or refund option.
Unreceived Item: If you have not received your order, please contact us within 7 days of the estimated delivery date.
5. Special Notes
We reserve the right to modify this return and refund policy at any time. Policy changes will be announced on our website without prior notice.
6. Contact Us
If you have any questions about the return and refund policy, please feel free to contact our customer service:
We look forward to providing you with excellent service and product experience!