Shipping Policy
To ensure you understand our shipping process and related policies, please read the following carefully:
1. Processing Time
Order processing time is 5-7 business days. Processing time excludes weekends and public holidays.
Once your order is processed, we will send you an order confirmation and shipping information via email.
2. Shipping Methods
You can choose a suitable shipping method at checkout. Specific costs and estimated delivery times will vary depending on the chosen method.
3. Estimated Delivery Time
Delivery generally takes 3-7 business days, but the estimated delivery time will vary depending on the destination.
Delivery times may be delayed due to weather, holidays, or other uncontrollable factors.
6. Order Tracking
Once your order is shipped, we will provide a tracking number and link via email. You can track your package status through the relevant courier company's official website.
7. Delivery Issues
Unreceived Package: If you have not received your package after the estimated delivery time, please contact our customer service team promptly.
8. Special Circumstances
During holidays, promotional events, or large orders, delivery times may be extended.
We are not liable for delivery delays caused by force majeure (such as natural disasters, war, government actions, etc.).